Introduction about WebxKey
WebxKey is a software development and automation company that builds web and mobile applications, business systems, chatbots, CRM / ERP / POS solutions, and WhatsApp Business API integrations. We design systems that help businesses communicate with customers responsibly, securely, and in line with platform policies.
This policy applies to information collected through our website, client onboarding, project delivery, support channels, messaging systems, and related technology services.
Information we collect
Client details
We may collect names, business names, email addresses, phone numbers, and project contact details needed to communicate, scope work, and support the service.
Business data
We may process business information shared by clients for software setup, automation workflows, reporting, integrations, and operational support.
WhatsApp and Meta message data
When a client uses WhatsApp Business API, Facebook Graph API, or Instagram Messaging API through our systems, we may process message content, delivery status, template details, contact identifiers, and conversation metadata required for service delivery.
System usage logs
We may collect technical logs such as IP address, device information, error logs, access history, timestamps, and audit trails to improve performance, security, and support operations.
How we use data
- Deliver software development and automation services.
- Configure and maintain WhatsApp Business API messaging and workflow automation.
- Send service updates, reminders, notifications, and transactional messages.
- Provide technical support, troubleshooting, security monitoring, and audit logging.
WhatsApp and Meta Platform usage
WebxKey may integrate with the WhatsApp Business API, Facebook Graph API, and Instagram Messaging API only for approved business purposes. We use these platforms to enable transactional, service, and support messages that are relevant to a client's customers and workflow.
Allowed usage
- Order updates and account notifications
- Reminders, confirmations, and support communication
- Approved message templates and opt-in based messaging
Not allowed
- Selling, renting, or misusing personal data
- Unauthorized bulk messaging or spam
- Non-compliant or misleading communication
Data sharing policy
We share data only when it is necessary to deliver the service, support client-approved systems, or operate the infrastructure required for the project. This may include hosting providers, cloud services, database services, communication gateways, and other approved technology vendors working under confidentiality and processing instructions.
We do not sell personal data. We do not share client data with unrelated third parties for marketing purposes.
Data security
We apply reasonable technical and organizational safeguards to protect information, including HTTPS, encryption in transit where supported, secure API integrations, access control, role-based permissions, and limited administrative access. We also monitor systems for errors and suspicious activity where appropriate.
Data retention policy
We retain information only for as long as needed to provide services, meet contractual obligations, maintain security records, comply with applicable laws, or follow client instructions. When data is no longer required, we delete or anonymize it where possible.
User rights
Subject to applicable law and service constraints, you may request access to your data, correction of inaccurate information, deletion of certain records, or opt-out from non-essential communications. Where a service depends on data that is required for business operations or legal compliance, we may need to retain a minimal record.
Contact information
For privacy questions, data requests, or compliance matters, contact WebxKey at info@webxkey.com or visit https://webxkey.com/.