WhatsApp messaging automation
We design automation flows for order updates, invoices, payment reminders, delivery alerts, appointment confirmations, and customer notifications. These workflows help businesses keep customers informed without manual follow-up.
AI chatbot integration
Customer support bots
Automate routine support questions and guide users to the right information faster.
FAQ automation
Answer frequently asked questions with structured, approved responses.
Lead qualification
Capture intent, qualify prospects, and route conversations to the right team.
Business system integration
CRM and ERP systems
Sync customer records, sales stages, invoices, and operations data with WhatsApp workflows.
POS and inventory systems
Trigger stock alerts, low-inventory notices, sales confirmations, and store updates.
eCommerce platforms
Send order notifications, shipping updates, abandoned cart follow-ups, and support messages.
Custom applications
Connect internal tools and custom software to a secure WhatsApp communication layer.
OTP and authentication via WhatsApp
We can implement WhatsApp-based OTP and authentication workflows for login, account verification, and sensitive actions where the business case and policy requirements allow it. These flows are designed to improve convenience while maintaining security and consent-based communication.
Real-time alerts and notifications
Businesses can use WhatsApp notifications for instant alerts such as new orders, appointment changes, failed payments, support escalations, system events, and delivery confirmations. This helps teams respond faster and keep customers updated.
How the system works
1. Discovery and planning
We review the business process, messaging goals, and required integrations.
2. API and system setup
We configure WhatsApp Business API access, Meta integrations, and secure endpoints.
3. Workflow design
We map triggers, templates, approvals, and user journeys for each automation flow.
4. Development and integration
We connect CRM, ERP, POS, eCommerce, or custom systems to the messaging layer.
5. Testing and compliance checks
We validate message types, data handling, opt-in rules, and delivery behavior.
6. Launch and support
We deploy the solution, monitor usage, and provide ongoing improvements when needed.
Compliance with Meta WhatsApp Business Policy
Our implementations are designed around Meta's WhatsApp Business Policy and privacy rules. We support approved messaging only, rely on opt-in based communication, avoid unauthorized bulk messaging, and structure systems to respect user consent and message purpose.
WebxKey does not encourage spam, data misuse, or misleading messaging. Client campaigns and workflows must remain within the approved use case, and final responsibility for the message content and recipient consent rests with the client.
Target industries
Technologies used
Benefits of the system
Automation
Reduce manual follow-up and streamline repetitive customer communication.
Faster communication
Deliver important updates instantly through a channel customers already use.
Customer engagement
Improve response times, service consistency, and customer satisfaction.
Business visibility
Connect messaging activity to the systems that run your business.
Contact WebxKey
Email info@webxkey.com or visit https://webxkey.com/to discuss your WhatsApp integration or automation project.